If you have any needs, welcome to contact us:
TITAN Industrial Group
Manager: Manager: Bella Fu
Mobile phone / Whatsapp: +86 18803511371
Postal Code : 250131
Add: Rongsheng Times International, 14F, Building B, Jinan city, Shandong Province, China
Your satisfaction is our goal. If for any reason you would like to return an item, we are here to help!
Actions users need to take when returning an item
If the product has quality problems, please contact us as soon as possible and provide product pictures, a picture clearly shows the condition of all products.
Customer is responsible for return shipping costs that may be incurred during the return process
Circumstances applicable to returns
Returned products need to be returned with the packaging in the same way they were received. And you return the product to the specified return address.
How much freight should the customer pay for the return?
If there is a problem with the product being shipped, or if there is a problem with the product being delivered or during the shipping process,
If the customer needs to withdraw, we are responsible for the shipping costs.
If the customer purchases the wrong product, the product is inconsistent or the customer does not want to buy the product, the customer will be responsible for the return shipping and transportation costs.
Return time frame
Products are returned within 30 business days of the delivery date. And return the product to the designated address. (Address Rongsheng Times International, 14F, Building B, Jinan city, Shandong Province, China) (Contact Wehcat/Whatsapp: +86 13064064064 )
TITAN can also provide a full refund for damage or loss caused by the shipping company or other circumstances beyond our control, please contact us to solve the problem.